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IBM Robotic Process Automation

IBM Robotic Process Automation

Overview

What is IBM Robotic Process Automation?

IBM Robotic Process Automation with Automation Anywhere is a robotic process automation solution combining business process management tools from IBM with Automation Anywhere's bots and automation capabilities.

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Recent Reviews

RPA IBM Review

6 out of 10
November 07, 2023
It's helped automate some of manual repetitive tasks. For instance, it's helped us automate the Purchase Order creation process. Now end …
Continue reading

Future RPA competitor

7 out of 10
October 02, 2023
Incentivized
As currently working in an Automation Department , there are various opportunities where we get the chance to know more about and RPA tool …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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IBM RPA On premises

Platform starter pack, starting at USD 840.00 per month

On Premise
per month

IBM RPA Software as a service (SaaS)

Platform starter pack, starting at USD 840.00 per month

Cloud
per month

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.ibm.com/products/robotic…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

What is IBM Robotic Process Automation?

The IBM® Robotic Process Automation offering helps automate more business and IT processes at scale with the ease and speed of traditional RPA. Software robots, or bots, can act on AI insights to complete tasks with no lag time and enable the user to achieve digital transformation.

Typical RPA benefits include the ability to 1) reduce human error, 2) accelerate time to value, 3) increase throughput, and 4) reduce costs. IBM Robotic Process Automation enables workforce augmentation by performing repetitive tasks, acting on data extracted from unstructured documents, and conversing with intelligent chatbots using text and voice response.

In addition, IBM Robotic Process Automation helps clients apply intelligence to classify and understand content, prioritize tasks, make predictive decisions and apply AI to operational data. Core automation features enable users to manage work along with monitoring and reporting capabilities.

Finally, organizations can accelerate time to value by creating, testing and deploying new automation schemes in hours, instead of days or months.


https://ibm.biz/IBM_RPA_product_page



IBM Robotic Process Automation Screenshots

Screenshot of IBM Robotic Process Automation Demo: IBM RPA StudioScreenshot of IBM Robotic Process Automation Demo: Watson Engine in IBM RPA StudioScreenshot of IBM Robotic Process Automation Demo: IVR Debug in IBM RPA StudioScreenshot of IBM Robotic Process Automation Demo: HTTP Request in IBM RPA StudioScreenshot of IBM Robotic Process Automation Demo: Knowledge Base Training in IBM RPA Studio

IBM Robotic Process Automation Videos

What is Robotic Process Automation (RPA)?
Attended vs Unattended Automation
Improving customer service and reducing tasks using RPA and Workflow Solutions
How to integrate a chatbot with IBM RPA

IBM Robotic Process Automation Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo
Supported LanguagesBrazilian Portuguese, English, French, German, Japanese, Korean, Simplified Chinese, Spanish

Frequently Asked Questions

IBM Robotic Process Automation with Automation Anywhere is a robotic process automation solution combining business process management tools from IBM with Automation Anywhere's bots and automation capabilities.

Automation Anywhere, SS&C Blue Prism Intelligent Automation, and UiPath Automation Platform are common alternatives for IBM Robotic Process Automation.

Reviewers rate Support Rating highest, with a score of 8.8.

The most common users of IBM Robotic Process Automation are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(208)

Attribute Ratings

Reviews

(1-25 of 65)
Companies can't remove reviews or game the system. Here's why
Paige Jenkins | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Our experience with IBM Robotic Process Automation was favorable from the beginning since the ease of use and the user experience is impressive, and its implementation had no delays or inconveniences. We solve problems automatically, and with the help of bot programming, we reduce hours of manual work, reduce errors by human personnel and streamline our internal processes with great efficiency in the final results.
  • Excellent ease of use, easy for new users, with just a few steps you can start automating simple but valuable tasks to reduce human error.
  • Code debugging is very easy.
  • The increase in effectiveness in our daily processes is favorable, we like to be produced automatically.
  • The bots fully comply with what is required, and they have very good artificial intelligence.
  • It has almost no drawbacks or drawbacks, at first it seemed a bit expensive, but after seeing the amount of profit we have achieved we knew that it is a necessary software to increase the value of our manual processes.
I recommend it since we process a lot of information on a daily basis and this software can process it automatically, without making mistakes or inconveniences. IBM Robotic Process Automation has been very beneficial in reducing the daily working hours of human personnel, since the bots do them automatically and very quickly, the requirements to be able to program them are minimal, which generates more confidence to implement it.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We are building and automating application approval systems to avoid hiring untrained staff for the job, we automatically triage applications with bots designed to triage emailed application information for hires from all departments but all from a central classification system. This is just one use of IBM Robotic Process Automation, we also interact with clients remotely without wasting a single minute with remote work bots, we have a bot for each task and department that requires it, sometimes there are more than 10 bots for each department as required, in my human resources department we are using more than 8 bots and it is necessary to create another one for financial classification purposes.
  • Bots for the classification of income request orders with advanced functions.
  • Automation of spreadsheet reading.
  • It is impressive to have the answers of new clients and their questions in order, this is achieved with this RPA.
  • Improves accessibility of information.
  • Native digital assistant.
  • In terms of use it is not simpler.
  • The implementation and configuration is not the fastest.
There are extensive tasks that must be 100% automated to optimize the company's resources and we feel that it is possible with IBM, it is difficult to achieve the objectives because it is a complex RPA, but after its complete configuration you can notice directly satisfactory results. for the entire company, it is possible to improve the hiring of personnel with the classification of income orders, it is also a good opportunity to classify mail, documents and even classify the most active and most productive clients that the company has.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We know that RPA services can be a necessary investment to significantly improve the tasks and jobs that are being carried out in our facilities and in the cloud. These jobs must be automated with IBM bots in order to obtain the desired performance. Currently, the impact these on-premises automation have on performance is much less in cloud deployments; In the facilities, we have only implemented a few bots, but in the cloud, we have already managed to automate almost 65% of the tasks; this translates into savings in working hours and in the budget allocated to a large number of applications.
  • Building a bot quickly and without code, this means that its implementation can be developed without having previous experience.
  • Solving some technical problems is easy if you can create chatbots that can respond to most customer requests.
  • Bot management is a simple task if we are clear about the characteristics of its metrics.
  • I don't see a problem with IBM Robotic Process Automation, it is important for our company especially to solve the problems of errors in the cloud and in the resolution of technical problems.
An RPM expert can use all the software on the market without any problem, but for some inexperienced users it can be very difficult to use certain products on the market... This does not happen with IBM Robotic Process Automation because it is very intuitive and in general, all users have managed to implement the bots at some point. I consider it the best in terms of its ease of use and also thanks to its enormous reach in technical service applications.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
IBM Robotic process automation provides us with very good acceleration to process our tasks, as this tool helps us to set up automation for repetitive tasks. Moreover, RPA has a very low-coding environment and provides us the drag-and-drop option to handle and set up things easily as compared to other RPA tools.
  • Automate major work flow.
  • Data Parsing.
  • User Interface need to be improve more friendly.
IBM Robotic process automation has a drag-and-drop option that saves around 80% time of coding and makes us more productive on other tasks, as well as RPA has the power of AI that is helping to build perfect automation for us.
November 07, 2023

RPA IBM Review

Score 6 out of 10
Vetted Review
Verified User
It's helped automate some of manual repetitive tasks. For instance, it's helped us automate the Purchase Order creation process. Now end users can simply fill out a template and submit it to the BOT for processing rather than requiring individuals to process via email. It's also helped facilitate the storing of documents (i.e storing incoming CVs in a specific folder).
  • integrations
  • flexibility
  • scalability
  • support
  • some features still in development
  • sometimes limiting in customization/ modification capabilities
  • risks if BOT is not properly configured
While it can be applied to various scenarios, its suitability can depend on the specific requirements of a given task or process. Here are some scenarios where IBM RPA is well-suited and scenarios where it may be less appropriate: Well suited: 1.Data Entry and Data Migration: RPA can efficiently automate data entry tasks, such as copying information from one system to another or migrating data between databases, reducing the risk of human error 2. Report Generation: RPA can generate routine reports by extracting data from various sources, formatting it, and delivering the reports to the relevant stakeholders, saving time and effort. 3. Email and Message Handling: RPA can help manage and categorize emails and messages, such as routing customer inquiries to the right department or processing routine email requests.Less suited for: 1. Cases where there is High Variability: RPA may struggle with tasks that have a high degree of variability, where each case is unique and difficult to standardize. 2. For Complex Decision-Making: RPA is rule-based and not designed for complex decision-making processes. It cannot replace the judgment and decision-making capabilities of humans.
3.Tasks Requiring Creativity: RPA is not suitable for tasks that require creativity, innovation, or problem-solving skills, as it operates based on predefined rules and logic.
October 02, 2023

Future RPA competitor

Score 7 out of 10
Vetted Review
Verified User
Incentivized
As currently working in an Automation Department , there are various opportunities where we get the chance to know more about and RPA tool . As we know the trend of unattended automation is increasing day by day, the competition of RPA automation have also increased with various brand with different features and facalities along with the cost pricing. The automation bot basically used for unattended human intervention within a process
  • helps in creating automated process at business scale
  • good feature where bots can act on AI insights
  • good feature available like OCR activities and AI intelligent chatbot
  • Low code with multiple bot execution in concurrency
  • looking at the RPA market competitor UIPath , the IBM licensing is twice in Cost as compared to UiPath but offers better value.
  • process stability along with the flexibility in 3rd party integration apps.
  • unclear guidelines in the documentations and slow initialization or implementation
On comparing the market scenario, the Basic perspective is based upon the Usage and Cost of the tool. The IBM RPA provides the flexible and cost effectiveness licensing along with the customer requirements but gets the impression of High Licensing cost on comparison with the other RPA tools like Uipath , Automation Anywhere , Blue Prism etc. 3rd party app integration is one more hectic side , but the plus point is the AI insights to complete process
Score 8 out of 10
Vetted Review
Verified User
Incentivized
IBM RPA is very scalable tool that allows us to scale our automation efforts according to our organisation needs. I appreciate this tool can accommodate both small and large-scale deployments. IBM RPA provides valuable insights into process bottlenecks, exceptions, and overall automation effectiveness, enabling organisation to identify areas of improvements. This tool supports continuous improvements through analytics and the ability to make iterative changes to automation workflows. Seamless integrations with other IBM solutions and wide range of third-party apps which enables end-to-end automation across heterogeneous systems. Also its a great tool for making data-driven decisions easly.
  • This tool supports continuous improvements through analytics and the ability to make iterative changes to automation workflows.
  • IBM RPA provides valuable insights into process bottlenecks, exceptions, and overall automation effectiveness, enabling organisation to identify areas of improvements.
  • I appreciate this tool can accommodate both small and large-scale deployments.
  • its a great tool for making data-driven decisions easly.
  • Seamless integrations with other IBM solutions and wide range of third-party apps which enables end-to-end automation across heterogeneous systems.
  • IBM RPA is very scalable tool that allows us to scale our automation efforts according to our organisation needs.
Create internal/operational Efficiencies Drive Innovation Drive revenue Growth Improve business process Availability Improve business process Outcomes Improve customer relations / Service Cost management Enhance decision making,The initial setting and learning curve. IBM RPA may involve into some initial setup and configuration, which can take time and effort.
Strong user community
Strong services expertise
Strong customer focus
Product roadmap and future vision
Product functionality and performance
Overall cost
Breadth of services



Score 10 out of 10
Vetted Review
Verified User
Incentivized
As a senior system engineer I had a good experience with IBM Robotic Process Automation, It is efficient to collect and analyze the large data without any delay or distortion. Also It is mostly utilized in client's services in all our departments to reduce response times and ensure that the bots function properly based on the demands of each department. The management and revenue teams also uses chatbots, but for a very different purpose—to produce reports of the tasks completed during the week. The HR division has also implemented a sizable number of intelligent chatbots for the sole use of clients in various messaging platforms and even in internal tools.
  • Integration of departments reduces cost effectively
  • real time chatbot help
  • design and user interface
  • Payroll integration with related sheets
  • less failure events
  • error detection in primary phase
  • Speed of operations and resolutions
  • more flexibility
  • Local language availability
1.In my knowledge, Well suited scenarios contains the tasks of automating repetitive operations like data retrieval and filling out forms. RPA's primary goal is to reduce human error in manual operations by automating the data collection and analysis to provide services to clients. Suitable for the departments who required 24/7 support from chatbot. High level management can get valuable insights from the data collected from different departments.

2.IBM RPA not suited where very high speed of operation required and also some complex task are beyond its capabilities can only solve with human interactions.
August 23, 2023

Fantastic Time Saver

Sifa Elmas | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We are using IBM RPA to handle customer support services where technical information for their websites is needed. Right now I can tell that it's working quite good however we need to improve the RPA because every day the problems are changing and we need to put better and various inputs to our tool.
  • Acting Like Customer Agent
  • Compiling Questions
  • Searching for Answers
  • Better numeric analysis
  • Improved Semantics Analysis
  • Speed
We have a Facebook page where newbie e-commerce website owners can reach us for asking how to do what and we have pre-ready templates filled with previous questions and respectable answers in this way we can handle majority of the inquiries without looking for answers again and again.
Ashutosh Mishra | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I've been using IBM's RPA software, and I must say it's a game-changer! It has helped me automate important and time-consuming tasks with ease, eliminating the risk of human error. The cloud deployment method provides efficient solutions for specific problems such as billing and credit onboarding. What I appreciate most about the software is its user-friendly interface and comprehensive documentation, making it easy for me to navigate. I also love how it streamlines form filling functions, improving accuracy and efficiency. Overall, IBM's RPA software is a powerful tool that has improved my work processes and made my job more manageable.
  • accessing local system
  • It was programmed to navigate to the web page requiring reCAPTCHA verification, locate the reCAPTCHA challenge, and generate a screenshot or other data to present to a user for manual input.
  • It was programmed to extract employee data from emails or forms, update the employee record in Workday, and send automated notifications.
  • The tool is fast and constantly improving,
  • but its documentation doesn't provide clear guidelines for its use.
  • As a result, on-premise projects using this tool may require months of preparation before deployment, and sometimes starting over due to unexpected delays.
This tool is capable of filling out forms for various records and work applications, and offers advanced functionalities that can be quickly comprehended. Although it requires expertise to manage, it is user-friendly and not overly complex to operate. Our cost savings have been achieved by minimizing manual labor and optimizing our resources. I appreciate IBM's support in automating various use-cases, enabling us to implement solutions for our clients regardless of their industry or department.
Kenzie Cranston Lee | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
So far nothing beats this automation tool, it is capable of carrying out very complex processes, even though they are quite large, leaving us satisfied with the company, as well as our satisfied customers. Now we have full performance, we save time and thus money because the staff to pay is smaller and with less risk of task failures. The software has an excellent automatic super advanced intelligence that reduces all the efforts of any human without fear of mistakes. In the organization we use it for the construction of robots with different characteristics for the taste of each client.
  • Check for any errors before publishing the bots.
  • It can be easily used by beginners.
  • Mas poderoso y veloz que cualquier RPA.
  • Execution of several bots at the same time.
  • More compatibility with other tools that allow easier work.
  • training for IBM Robotic Process Automation users to improve their usability.
Data collection and analysis are completed faster and more securely, making it an essential tool any organization needs for economic development. With this software, the performance capacity is accelerated with all the complete automation in an optimized way, avoiding as much as possible any manual operation with unique results in our agency RPA. It is very easy to use this software for beginners, it is simple.
Hamza Mammadli | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We are using RPA to streamline our operations, reduce costs, and improve efficiency. The areas that we are using RPA are data entry, form filling, data validation, and document management. Once we have identified the processes to automate, we can use IBM RPA to design, test, and deploy software robots to perform these tasks.IBM RPA addresses several business problems, including:
  • Improving operational efficiency: Automating manual tasks with RPA can reduce errors and increase the speed of work, freeing up employees to focus on higher-value tasks.
  • Enhancing customer experience: Automating processes such as order fulfillment, customer service, and complaint resolution can improve customer satisfaction and experience.
  • Reducing costs: Automating manual tasks can reduce labor costs, increase efficiency, and improve productivity.
  • Data entry: IBM RPA can automate the process of entering data into various systems.
  • Customer service: IBM RPA can automate routine customer service tasks such as responding to customer inquiries, processing orders, and resolving complaints.
  • Document management: IBM RPA can automate tasks such as scanning, filing, and retrieving documents, as well as indexing and classifying them for easier search and retrieval.
  • Security and data privacy: IBM RPA may not have the strongest security features, which can leave sensitive data vulnerable to breaches or hacking.
  • Scalability: IBM RPA may not scale well to accommodate larger businesses and more complex processes, which can lead to performance issues and increased costs.
  • Customization: IBM RPA may not provide as much customization options as some users would like, making it difficult to tailor the software to specific business needs.
IBM Robotic Process Automation (RPA) is well suited for certain types of repetitive, manual, and time-consuming tasks, while it may be less appropriate for other types of tasks. Here are some specific scenarios where IBM RPA is well suited and where it may be less appropriate:
Scenarios where IBM RPA is well suited:
  • Customer service: IBM RPA is well-suited for routine customer service tasks such as responding to customer inquiries, processing orders, and resolving complaints.
  • Data entry and processing: IBM RPA is well-suited for tasks such as entering data into systems, processing invoices, and updating customer records. Scenarios where IBM RPA may be less appropriate:
  • Tasks requiring decision-making: IBM RPA is not well-suited for tasks that require complex decision-making or human judgment, as these tasks are beyond the capabilities of an RPA solution.
  • Tasks requiring real-time response: IBM RPA is not well-suited for tasks that require real-time response, such as emergency response or crisis management.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I have been using IBM Robotic Process Automation for a while now and it has been a game-changer for our business. By utilizing the smart bots, we have been able to automate all our business processes, saving us time and effort on repetitive tasks and manual labor. The bots eliminate human errors and help us reduce costs by taking care of the work for us.
  • Getting started with the bots was easy and we can even program them to work unattended during times when humans cannot work.
  • digital robots can simulate human users and automate repetitive tasks in a safe and error-free manner.
  • We have had instances where the debugging tool has failed.
  • cost
In my opinion, IBM Robotic Process Automation is the perfect solution for large organizations looking to improve productivity and drive digital transformation. The platform offers excellent scalability and a great price-quality ratio. It has enabled us to efficiently automate end-to-end processes, optimize workflows and boost overall performance. The bots have significantly reduced process execution time.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
IBM Robotic Process Automation is a software solution that automates repetitive and routine tasks, freeing up our employees to focus on higher-value work. IIBM RPA helps us to solve some of our business problems by streamlining operations, reducing costs, and improving accuracy and compliance. We still test the tool but for now the first results are promising.
  • Automate taks
  • Make employees free
  • Reduce costs in some areas
  • More integrations
  • Logical feedback loop
  • Less clutter
IBM Robotic Process Automation for us is well-suited for tasks that are repetitive, rule-based, and highly transactional in nature. It is particularly useful for tasks that require a large amount of data entry or processing, such as data migration, invoice processing, and claims management of our departments. We are already very happy with the results.

It´s less usefull when there are more tasks that need qualitative data.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Several times we suffered from the automation of pending/important activities due to human errors when delegating certain undue processes. However, using this IBM Robotic Process Automation tool, we can configure robots to do all the repetitive and critical processes, now much more reliable and without the errors. The device is very easy and intuitive in terms of development. In addition, it has very complete documentation that facilitated the implementation.
  • Processes of great importance to avoid human error, in addition to these properties, this is a high quality product that we like very much
  • I like how IBM Robotic Process Automation is also assisting us with different use-cases automation to help us implement the solution for our clients without worrying about the industry or the department
  • With on-premise solutions, companies can have difficulty scaling up
  • I believe it is a bit sophisticated and expensive, making it difficult to implement into smaller businesses
Within an organization, this leads to a generic result as it can be used in areas of analysis such as technology or business. Programming robots allows them to create systems that continuously serve customers and take care of the various operations that may arise for professionals adapting to new digital demands
Score 8 out of 10
Vetted Review
Verified User
Incentivized
This is a solution for large organizations, I like it because it works unattended if required, mainly during hours when humans cannot work, in general automation was born to efficiently simplify daily tasks that waste time for professionals and it's something that IBM knows, and has created this robotic process automation to solve our problems which makes the process fast and it's easy to program as well.
  • development of work applications
  • Business Automation
  • bit sophisticated and expensive
  • Complex to understand all functionality
IBM RPA has helped in automate any data engineering tasks, including data cleansing, data transformation, and data loading. It helped in automating some of the repeatative task on a daily basis hence my productivity increased and work time decreased a lot.

Not encountered any scenario to describe where I could find him not performing well.

Gregory Jones | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
IBM Robotic Process Automation has helped us improve customer service. This is because it can be used to automate customer-facing tasks. It has enhanced scalability and flexibility as it is able to automate difficult tasks. This helps our organization to respond quickly to changes in business conditions. IBM Robotic Process Automation can be used to automate tasks like data entry and data reconciliation. It can also be used to automate tasks like responding to customer inquiries.
  • IBM Robotic Process Automation is good in data entry and validation. This helps in saving time and costs.
  • IBM Robotic Process Automation automates the process of generating reports. This has helped our organization improve its accuracy and compliance.
  • It also does well in data extraction. This enables our organization to reduce time and cost and improve accuracy.
  • IBM Robotic Process Automation cannot be used to solve complex tasks because it is designed to automate simple tasks.
  • IBM Robotic Process Automation is designed to solve structured data. It can be difficult to solve unstructured data.
  • It lacks learning capabilities. This could be an important feature for advanced automation solutions.
IBM Robotic Process Automation is suitable for invoice processing. This has helped us reduce the amount of time spent and the costs associated with processing it manually. It is good for data extraction as it can automate the process of automating the process of extracting data from various sources. IBM Robotic Process Automation may not be suitable for tasks that require decision-making. This is because it can only perform in predefined rules. It is also not suitable for tasks that require an image or video processing. This is because IBM Robotic Process Automation may struggle with tasks in image or video processing.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
In the current project of "Industry 4.0: Thrive and development within the context of local SMEs", we are implementing Robotic Process Automation in local factories and companies. This tool provides the basic requirement for the automation of business and IT processes at scale with ease and speed compared with traditional RPA solutions on the market.
  • Great and massive community with wide variety of technical support
  • Availability of integration of IBM Watson with scalable solution to be provided
  • Increased lead time and decreased stall time which has direct impact on the overall performance of company's performance
  • The high level of entry barrier for newcomers
  • For some particular aspects of implementation, there are cases of missing documentation with a declarative and definitive explanations of the system performance under different circumstances
  • There is a need for the integration with other tools and frameworks provided, withstanding the scope of IBM products on the market
This is one of the best options available in the market. Despite having a high entry barrier and difficulties in simply starting the process of implementation, over time it provides the increased productivity of IT and business processes in the company, as well as delivering the MVP with bounded and limited lead time. Moreover, the ROI will become positive in a short period of time, especially for SMEs with limited budgets available.
January 19, 2023

Best Automation Service

Score 9 out of 10
Vetted Review
Verified User
Incentivized
Our company has deployed IBM Robotic Process Automation for both simple and complex automation operations. It has significantly decreased the amount of work required for automation, and we have used machine learning techniques for the time-consuming, repetitive operations. We increased our productivity and workflow by automating repetitive, difficult, and easy operations.
  • Automation for both simple and complex automation operations.
  • Deploys machine learning techniques to train AI.
  • Bots reduce human intervention.
  • To give it a more contemporary appearance, the user interface might be enhanced.
  • It might be made even more adaptable by including more reporting features.
  • The debugging tool occasionally fails.
Saving time was one of the issues that IBM addressed as a result of IBM Robotic Process Automation's ability to rapidly and simply do numerous everyday and repetitive tasks. We use it, among other things, to gather information from our website, read files, modify them as necessary, and then feed it into the database.
Tiffany Modesto | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
IBM RPA fits perfectly in my marketing department. It's been phenomenal and breath taking user experience. I really like how this tool is user friendly and easy to use by all end users. I love how I use the bots to quickly automate routine tasks with a simple drag&drop interface. It's been easy to manage bots with speed and ease. Automation with clicks no code required. Overall it drives our business agility and efficiency with robotic automation.
  • IBM RPA improves speed and efficiency by speeding-up and streamlining vital processes.
  • Easy to tackle tasks that is time-consuming and involved many members is easy to go about using bots.
  • Eliminates the risk of human errors across all our business processes. By reducing how often employees manually input or transfer data.
  • Decrease errors and accuracy increases.
  • Cost is something that may discourage many organizations from implementing this tool.
I love the RPA bots they are very vital and crucial in all our business processes. They automate all our repetative and time-consuming tasks where we are able to save a lot of time and decrease cost of operations. This tool has improved speed and efficiency in all our business processes. The support service has been phenomenal and proactive 24/7.
Rahma Berrima | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Over the past 2 years IBM RPA has greatly transformed how we used to go about all our banking financial processes by making sure it streamlines all the financial processes over a short period of time. We've seen customers trusting our services and hence increasing our business ROI. Through the easy to develop RPA bots they've been making our work so easier by automating all the time wasting, repetitive and tedious tasks that could have taken employees lots of time to get them completed. It also the best because it works unattended and ungodly hours where no humans can really work so we are able to save working hours and eliminate all human errors and manual effort is highly reduced. Talking of support team they've been so much helpful and reliable 24/7.
  • We use the RPA easy to use bots to let them do all the manual processes and work on our repetitive and time consuming tasks.
  • Reduced lots of human errors that used to occur for example when feeding data or making data transfers.
  • Saves lot of working hours and eliminate human labour by letting the bots work unattended.
  • I love the support team it has been top-notch and supportive 24/7.
  • Price is one of the biggest challenge many organisations face. Should consider lowering the price package.
  • Other than the price everything has been working exactly how we wanted it.
The best thing with IBM RPA it's tailored specifically to the needs of the users requirements. Through the AI bots that do all the work for us it has greatly improved our processes and also cut down lots of productions cost by 65A%. We all depend on this tool to make sure our customers are not facing any challenges with their banking processes.
Raghav Grewal | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
This is the best automation tool that I have been using for the past 1 year and it has been so helpful in decreasing lots of all our manual business processes as well as saving a lot of our working hours and cutting cost. I love how easy it has been to develop digital bots which are AI-driven and uses the power of ML to mimic all human interaction this also helps us to automate all our repetitive tasks as well as eliminate all the human errors in our business processes. The IBM online documentation is robust and easy to learn how to use it without prior knowledge. Overall this tool have simplified everything for our organisation to achieve great digital transformation and increase productivity.
  • IBM RPA has simplified all our business processes hence achieving fast digital transformation.
  • Saves lots of time and cut cost by making sure all our business processes are automated.
  • Eliminate all human errors by letting the bots do all the manual work.
  • Little expertise required to program bots so no time wastage or prior experience required.
  • My only little concern is the price might be a bit high for the small organisation looking to implement IBM RPA.
  • I would also like to see more improvements and more details on some complex functions that requires simplicity.
IBM RPA is a very easy-to-use and learn how to use it because it's straightforward automation tool with all robust out-of-box features like chatbots, dashboard, and reporting tool. The best thing is that you can run more than one bot on the same machine easily for effective outcome. It makes our business grow faster and achieve everything in just short period of time.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
IBM provides particular solutions for particular issues. Our whole process has been changed by RPA, which has also increased productivity and sped up business decision-making. Bots can be programmed to do all necessary and monotonous tasks. The key to quickly automating the whole process and eliminating all the manual activities and procedures is RPA. With the use of this software, data collection and analysis can be done more quickly and effectively, and managing a sizable database is made easier.
  • We are able to make business decisions more quickly because of it.
  • Bots can be programmed to carry out all necessary and recurring tasks.
  • It makes maintaining a big database streamlined.
  • Before deployment, there are frequently substantial preparations needed.
  • This tool has so many intricate features that it needs a special training course.
  • RPA is an advanced and pricey instrument.
IBM is helping us execute the solution for our clients without worrying about the sector or the department by providing us with many use-cases of automation. We've been able to utilize it to quicken the process of becoming digital, enhance the developer experience, increase the pace of our sales and deliveries, and maintain a high level of customer happiness thanks to the quick responses to service desk and ticket requests. This tool's solutions include things like payroll computations, contract management methods, and report summaries. By decreasing physical labor and utilizing all of our resources, we have also saved money.
Rajeev Saxena | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
While we do utilise a few other RPAs for certain customers, IBM Robotic Process Automation is our superhero because to its amazing features and tremendous performance in locating chances for automation, which is why I choose to make it our primary RPA at the company. However, the fact that it works flawlessly with the rest of IBM's Cloud Pak for Business Automation is the most important factor. This RPA is the essential key to quickly automating the whole operation and getting rid of all the human chores and procedures, and IBM's complete automation family offers us with these simplified, comprehensive automation capabilities. By using it, we have been able to speed up our digital transformation, provide a better experience for our developers, increase the pace at which we close deals and get products to customers, and maintain a high level of customer satisfaction despite the volume of support requests we get. This program makes it easy to manage a company's inventory, and it may improve the speed and accuracy with which data is gathered and analysed.
  • IBM's RPA tool is only one illustration of the company's dedication to process in the research and development it does.
  • It's important that a project can be up and going quickly and easily. It takes little time and effort to build a test or automation program.
  • After increasing our business's agility by facilitating our clients' digital transition, we were free to put our attention where it belonged: on product creation and distribution.
  • It's complex and pricey, thus it's not practical for use in most small enterprises.
  • It takes some time to get accustomed to and it is challenging to absorb everything and understand each function when not all of it is addressed in the manual.
  • We recommend making improvements to the Chatbot integration and making it easier to build.
IBM's Robotic Process Automation has proven to be more potent than we had hoped, allowing us to locate and automate previously inaccessible automation possibilities and intricate procedures. By cutting down on labour and making better use of our resources, we have also been able to save money. I appreciate IBM's efforts to help us automate a variety of use-cases so that we can apply the solution for our customers across all sectors and divisions. Even after updating to the latest version of the system, there may still be issues that cause processes that rely on other applications to run behind schedule.
Rahul Victor | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Easy & simple to use tool - no special training required for layman, all it takes is a little practice
It performs tests on complex portals
It has certain limitations in use, for eg - you cant integrate it with every 3rd party portals
The tool comes with complete documentation, however has room for improvement like alter/ change, addition/ deletion etc
  • Development simplicity, Complete documentation for help
  • We've built some creative solutions with minimum effort and least coding efforts
  • Data scraping is accurate enough, easy excel automation saves plenty of time, gathers huge amount of data
  • Performs well in attended and unattended processes
  • Improvements in UI, debugging, data addition/ deletion/ alteration
  • Customer support isnt comparable to other players like SAP
  • IBM should provide framework for invoice processing or create basic templates
Availability in development studio in Mac OS, helps Apple product users to use IBM RPA without much issues
Performance in attended & Unattended process is very satisfying
UI is simple and can be fitted in with additional technologies for effective use

Less appropriate is unavaibility of community version of IBM RPA
Customer support is bad, and lack of certain documentation also effects certain areas of RPA
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